Problem
Our enterprise clients worked security incidents through a web case management portal. When an incident came in, they had to be at a computer to see it and respond.
Approach
- Hired and led a team of three mobile engineers, delivering over 10 months including hiring.
- Set the v1 scope with stakeholders across Managed Services: the MVP features from the core case management platform, plus mobile-only features such as push notifications.
- Matched sign-in to the case portal with federated authentication through Okta, so clients use the identity they already have.
- Built on the platform’s existing APIs.
Outcome
- The app is in beta with several enterprise clients.
- Their teams get push notifications for new incidents and can respond from anywhere, not just from a desk.